Frequently Asked Questions
Which courier services do you use?
The Courier Guy and Postnet for South African orders; DHL express for international orders.
Do you have a physical store?
We've moved entirely online and our old store is no longer active.
What happens after I place my order?
Once your order has been placed, you will receive an order confirmation email.
Our team will then carefully prepare and package your items for dispatch.
As soon as your order ships, you will receive a shipping confirmation email with tracking details.
For timelines, please see our policies.
I have found the perfect piece; how soon can you deliver it?
Given the artisanal nature of our pieces, production typically takes 3 – 10 days depending on the complexity of the piece.
Once dispatched, South African orders usually arrive within 2 – 5 business days, while international orders via DHL Express typically arrive within 3 – 7 business days.
Why does production take time?
We are not a fast fashion brand. Our pieces are made to order to ensure careful craftsmanship, fair working conditions, and high-quality production.
Can I exchange my order for another size, colour or style?
Yes. We offer exchanges for eligible items in an alternative size, colour, or style, subject to fabric availability.
Items must be returned in unworn, undamaged, unwashed, and unaltered condition, with all original packaging and tags intact.
Do you offer refunds?
We do not offer monetary refunds. However, approved returns are eligible for store credit redeemable exclusively at www.gloree.co.za
How do I choose the correct size
We recommend comparing your measurements to the size guide provided on each product page before placing your order.
If you are between sizes or unsure about fit, please contact us before purchasing and we will gladly assist you.
Do you ship internationally?
Yes, we ship worldwide using DHL Express.
All orders are dispatched from South Africa.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by your country’s customs authority.
These charges are not included at checkout and are the sole responsibility of the customer.
What if my order arrives damaged or incorrect?
If you receive an item that is defective, damaged in transit, or different from what you ordered, please notify us within 48 hours of delivery.
Kindly email your order number, a description of the issue, and supporting photographs or a short video to info@gloree.co.za.