We currently do not offer monetary refunds. We do, however, offer returns for store credit and exchanges (size, style, or colour). Approved store credit will be issued via email as a digital code.

For customers outside South Africa, exchanges are not currently available. We hope to extend this service in the future.

Store credit from approved returns and exchanges is redeemable exclusively at www.gloree.co.za.

Items must be returned in their original condition, unworn, undamaged, unwashed, unaltered, and with all tags and packaging fully intact. Returns that do not meet these conditions will be declined and returned to the customer at the address on file.

You are responsible for paying your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable.

Return and exchange requests must be submitted within 7 days of receiving your package.

Exchanged items will only enter production once the original item has been received, inspected, and approved in accordance with our returns policy.

If you receive an item that is defective, damaged in transit, or different from what you ordered, please notify us within 7 days of delivery.

Email info@gloree.co.za with your order number, a description of the issue, and supporting photographs or a short video.

Returns and exchanges must be initiated via our Returns & Exchanges Portal available on our website.